Account troubleshooting
Frequently asked questions
Why am I unable to complete a payment?
How do I fix a “Payment Pending” error?
Can I make a payment while my account is under onboarding review?
Why is my payment being rejected?
Can I cancel a payment after submitting it?
What happens if I submit a payment after the cut-off time?
Why is the “Make a Payment” button disabled?
Can I make payments to restricted countries?
How do I update my beneficiary details?
What should I do if my payment keeps failing?
What should I do if an expected inflow hasn’t arrived?
How long do inflows typically take to process?
Why is my inflow delayed?
Can I track an inflow in real time?
What if my inflow was sent to the wrong account?
Can inflows be rejected by Lync?
Why is there a difference between my expected inflow and credited amount?
What if I don’t recognize an inflow?
Can crypto inflows fail to arrive?
How do I verify if an inflow is under review?
Why are my transactions failing repeatedly?
How do I troubleshoot failed transactions?
Q: Are there limits on transaction amounts?
Why do crypto transactions sometimes fail?
Can failed transactions be retried automatically?
What does “Insufficient Permissions” mean for a failed transaction?
What happens to failed transactions involving fees?
Can I view detailed failure reports for transactions?
Q: Why are some transactions delayed before failing?
How can I ensure my transactions won’t fail in the future?