All Collections
General
Handy information on general topics.
How do I add new users to my account?
How do I deactivate a user from my account?
What roles can I assign to users?
Can I assign multiple roles to a single user?
How do users reset their passwords?
Can I limit a user’s access to specific accounts?
How do I monitor user activity to ensure proper conduct?
How many users can I add to my workspace?
Can I reassign a role to an existing user?
Can I temporarily disable a user?
What should I do if there’s a change in my account information?
How long does it take to update my account information?
What types of account changes require notification?
How do I track the progress of my submitted update request?
How do I know if my account information update was successful?
What happens if I fail to update account changes?
Is there a fee for updating my account information?
Who can submit an account information update?
Can I undo an account update request?
Can I change my account name directly on the platform?
How can I contact Lync support?
How can I get my issue attended to outside of business hours?
Can I contact support on behalf of someone else in my organization?
Does Lync provide multilingual support?
What should I do if I have multiple issues to report?
Are there any additional charges for using support
services?
Does Lync provide onboarding or training support?
How do I track the status of my support tickets?
How do I report a technical issue with my account?
Is support available 24/7?
Where can I check the status of my onboarding?
Is there an onboarding fee?
Can I onboard multiple entities under one user account?
Are my documents secure during the onboarding process?
Can I escalate delays in onboarding?
Why was additional documentation requested after I submitted my KYC details?
Can I use my account while onboarding is in progress?
What happens if I fail to provide the required KYC documents?
How long does the onboarding process take?
Why is my account on hold during onboarding?